Insurance companies are in the business of paying out claims when disasters strike, so I'm semi-surprised at the lack of continuity in service. One lesson I have learned in all of this - keep calling back until you get some sort of answer. The Final Report is the last requirement for a claim to be paid and was turned into the Insurance Company on the 20th of September. Yesterday I called to check on the status of our claim payment. Below are the broad strokes of my conversations; these phone calls took a collective of 56 minutes.
Claims Company: Everything has been submitted from our end. Follow up with the insurance company.
Insurance Company: We are missing the Proof of Loss report. Follow up with the adjuster / claims company.
Claims Company: Proof of Loss report was submitted on the 19th of September. Follow up with the Insurance Company.
Insurance Company: Let me transfer you to tier 4 support, "disconnected".
Insurance Company: Let me transfer you to a claims processor. I was able to speak with our claims processor who had not seen our file before my phone call, nor did he have it on his list. After a brief discussion he promised to call me back before 8pm CST with an update. Never received a call back.
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