Much Love Home Depot Service Desk

Two weekends ago I picked up my last special order from the service desk at Home Depot.  These folks - I can't even imagine how busy they have been in the last (almost) eight-months.  In the days, weeks, and early months following the flood there were Home Depot employees from other stores (out of state) brought in to help the large influx of customers and supplies.  In the last two months it seems, to this outside observer, that their store has returned to "normal" - with the exception of the large number of front doors on clearance that crowd the entrance of the store.  Why so many doors?  Many of the homes in our immediate area are located in Galveston County which requires hurricane storm rated doors (something that people have learned after ordering a non storm rated door online for pick-up in store).  I have no idea the amount of over-time, sales, number of special order items that have come through this store since Harvey - I can only imagine that it is astronomical!
When I picked up my last special order item the folks at the service desk gave a little cheer.  I have come to know these folks well - especially Chrystal, Megan, Rhonni.  Chrystal was there the day that I picked up my order - she is super friendly and always has a smile.  I appreciate all of their help over these last months -  finding things that arrived but were mixed in with the hundreds of other special order items, locating a mounting bracket for the microwave even though we didn't purchase it at Home Depot, just listening as I talk through ideas / asking so many possible questions.  As much as I am going to  miss these guys, I am not going to miss these guys.

7 months and a day....

Like the lyrics of the Hall and Oats song, So Close,  we are sooooo close to finishing the house - but  the patience needed to see the project to the end is so far away.  It is no secret that we have had trouble finding tradesmen that can do quality work and/or that can show up the entirety of the project.  Dave and I have had many conversations with each-other about what we could have done differently at this point or that.  In reality I think it is just the two us Monday-morning quarterbacking the reality of putting our house back together.  Our next-door neighbors became so frustrated (with the same issue) they decided to go with "big box store" to finish out all of their larger projects.  While I was in Houston over spring break, they were scheduled to have "big box store" install their carpet - guess what?!  No one showed up!  I have to say that I was shocked.  While you are going to pay more at "big box store", I thought that the trade off would be reliability of install and warranty afterwards.  On my list of things to do this weekend is to visit with them and find out what happened.  It will have been two weeks by the time I see them and I am just hoping that they have flooring.
On the docket for this weekend - possible inspection by the mortgage company (they are still holding a nice chunk of our insurance money) but we can not get the inspector to confirm the time of the appointment ( I couldn't make up this nonsense even if tried),  maybe the shower in the master bath will be finished, possible install of the vanities in the master bath.  Well that seems really definitive.
The yard (re-sodding and tree trimming) work is scheduled for April 10th, so in the back of my mind that is the schedule that I am working backwards from - the yard should be the last thing and the house will be FINISHED!

Here is a sneak peak of the end result:

It is spring, but not a break

Tuesday = day 4 in Houston
Spring break = pushing to finish the house

Sometimes it feels like the house will be finished any hot minute, and then I start running through the small details and I talk myself into an anticipated July 1st finish date.
This week is probably the most time (consecutively) that I have spent in Houston in 9 years - that seems crazy.  I have been staying at the house; the first time I have stayed there in 12 years!
While I am thoroughly enjoying my trip down memory lane, I know that regular life will pick back up next week when school starts back up for the home stretch to summer.

This week's tasks / accomplishments are small and time consuming; but the house really feels like it is coming back together as long as I steer clear of the master bathroom.  The walk-in shower is in partial demo and fingers crossed it will be finished before I go home (more like I can't go home until it is finished).  Items I have checked off the list in the last 4 days: repaint all of the base boards (whole house), touch up paint (whole house), repaint and install all vent covers, finish out all switch plates, argue with Home Depot (yes I need both parts of the special order toilet).  I am aiming to have 5 light fixtures / fans installed, blinds measured / cut / start install,  and finish cleaning the house.  Wondering what still needs to be done?  The whole yard (omg), replace the water heater ($$$), pressure wash the exterior of the house / patio / driveway, install vanities in the master bath, install one special order (size) toilet, locate a two-panel 18" inch door, have the carpet on the stairs installed, and a partridge in a pear tree.

Going the Distance

When the house first flooded (six months ago), I would have never dreamed that we would still be working on it in March.  In all the frustration of getting work done, one of the biggest challenges is time management.  We have our regular life in San Antonio- filled with kids' activities, demands of our jobs, finding time to clean house / do laundry / go to the grocery store.  But we are not really in a routine because we are on-demand chasing down supplies, making day and weekend trips to Houston, balancing watching the kids (taking turns going to Houston), and Dave working as much overtime as possible since we have been paying two mortgages all of this time .  We don't have regular weekends and the girls didn't play spring soccer. 
The drive from our house in San Antonio to Katy is two hours thirty-five minutes (if I am driving / #davedrivesslow), but the additional time it takes to get from Katy to Clear Lake turns the trip into three hours and forty-five minutes. Since the house flooded we have made about 24 trips (I think I counted them all, but knows), that's more than 11,500 miles (our poor cars)!
In the back of my mind I have a small running list of things I am looking forward to doing once the house is off of our plate: finally being able to buy a new phone (pardon the quality of my photos), taking a vacation (spending time with the kids that doesn't include DIY projects), and not being so tired all of the time.

Not all gloom

While the floor has been stressful / time consuming / disaster, there has been positive progress - counter tops were installed in early December.   We went with Silestone and they did not disappoint!   I love the color scheme in this house - probably because I picked out everything.  We were able to re-use the upper cabinets (money saver) and to create a consistent look in the kitchen we purchased unfinished lower cabibnets and painted everything gray.  All of the hardware (cabinet pulls, door knobs, faucets) are rubbed bronze.   Also, I am obsessed with the copper sink (right corner of the picture). 

Full Disclosure

What began as gang-buster success in repairs turned into chaos in November.  The floor (wood-look tile) seemed to stall in installation - for weeks it was nothing but excuses.  Leading up to the week of Thanksgiving we had reassurances the next time we got to the house the floor would be done; 100%.   We came on the Monday of  Thanksgiving week and not only was the floor not finished, there were a lot of workers at the house and no Contractor Brian to be found. We ended up staying in Houston for only two days as there was nothing we could do (install blinds, light fixtures, etc.) until the floor was done. It was absolutely heartbreaking - but it only got worse.
Sometime in the week following Thanksgiving the tile install was finished and grouted.  Unfortunately, the grout was left on the tile for three days.  Grouting a floor is laying tile 101 - wipe grout on and 15ish minutes later wipe grout off.  Leaving the grout on for three days caused damage to the floor that we are still dealing with.   The short version is that Contractor Brian was able to get the grout off of the floor.  At that point in time he disclosed that he had subcontracted the floor but was back on the job himself to make everything right - we thought the worst was behind us. 
The second week of December we indeed had a finished floor, but finished didn't mean right.  It was the first time was had seen the house empty of workers, and tools, and supplies - there were areas of the floor that were completely uneven.  The first area I noticed was in the living room and Contractor Brian assured us that the floor would be fixed - that was December 11th,  the day I wrote the previous entry on the blog.  When I came back to  the house a few days later I found about 250 sq feet of floor had been removed to be fixed - there were piles of broken tiles everywhere.  To add insult to injury a small portion of tile had been re-laid and it looked just as bad as before.  That's right, the floor had been installed wrong, removed, installed wrong again. Contractor Brian had been a life line and great worker in the beginning, but by this end he had scammed us of time and money. 

Even now it feels like such a betrayal.  You hear stories of people being taken advantage of and wonder how it happens - this is how it happened to us. I have had many a theory as to went wrong, and while I don't want to speculate, I will tell you how it ends.  I went to the house on Thursday December 21st unannounced.  No-one working.  It was for the best as I had several folks coming in to bid on fixing the floor / finish the tile in the shower and kitchen back-splash.  I called Brian that Thursday at 11 am to tell him we were letting him go - he was asleep and his wife had to wake him to take my call. 


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No-one said it would be easy

I wrote the post below on December 11th and I didn't share it at the time.  Other things have unfolded since I wrote this on the 11th,  and I will share tomorrow as we will have some definitive answers.  Please say a prayer, think positive thoughts, send us good energy - we need it.

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For all the struggles that we have had, the progress on the house was continuous until 30ish days ago.  It's tough to even write this post - so many of the challenges in this process have been completely out of our hands (insurance / mortgage company), but the progress on the house is something that we can affect.  Right now things are at a stand-still, if not negative progress.  How did this happen?  My speculation is that our contractor started picking up other jobs hoping to do our house concurrently.  Unfortunately for us that translated to the install of the floor
1. taking more than 45 days
2. installed hastily and parts of it are now having to be re-done
Like so many times we have a promise of completion (this Saturday), but I think I will be more surprised if it were finished than not.